FAQs

Polo Luxury is the official retailer of luxury watches, fine jewellery, leather goods, and accessories from globally renowned brands, including Rolex, Cartier, Piaget, Chopard and more.

Polo Luxury offers exclusive benefits to loyal clients, including invitations to private events and priority access to limited-edition pieces. Stay connected with us for updates on our client privileges.

Yes, we offer personalized shopping experiences, including private appointments and expert consultations, to help clients find the perfect luxury item. Contact us to book an appointment.

Yes, we provide bespoke corporate gifting solutions, offering luxury items for clients, partners, and employees. For inquiries, please contact our sales team.

Our boutiques are located in Lagos and Abuja, offering an exclusive shopping experience. Please visit our Store Locator page for addresses and operating hours.

Subscribe to our newsletter and follow us on social media to receive updates on the latest collections, exclusive events, and special promotions.

Currently, Polo Luxury does not offer installment payment plans. All purchases must be paid in full at the time of transaction.

Yes, we accommodate special orders for select brands and items. Availability is subject to brand policies and shipping timelines. Contact our team for further details.

Currently, Polo Luxury provides delivery services within Nigeria. For international shipping inquiries, please contact our customer service team for assistance.

We accept secure payments via Paystack and Polo Luxury e-gift cards.

Polo Luxury does not accept returns or offer refunds once a product has been delivered in good condition. However, if a manufacturing defect is identified before delivery, we will review the claim.

Yes, we provide warranties on our timepieces. Rolex watches come with a 2-year warranty, while all other brands include a 1-year warranty. Warranty coverage is subject to terms and conditions.

All Polo Luxury products are sourced directly from authorized brand partners and come with official certification and documentation to guarantee authenticity.

Yes, we provide engraving and personalization services for select jewellery and timepieces. Please visit our boutique or contact customer service for more details.

If your timepiece or jewellery requires servicing, visit one of our boutiques, and our experts will guide you through the process, ensuring your item is handled with the utmost care.

Yes, we offer expert repair and servicing for select luxury watch brands. Please visit one of our boutiques or contact customer service for more details.

You can reach us via email, phone, or by visiting one of our boutiques. For more information, visit our Contact Us page.