Contact Us

At Polo we are passionate about providing excellent client experience and are happy to help with any queries that you may have.

General Enquiries & Complaints
For order related and general enquiries, our customer support team can be contacted by the following methods.

Whatsapp
WhatsApp hours of operation are: 10:00am - 7:00pm (Mondays - Fridays), 11:00am - 5:00pm (Saturdays).

Phone
To contact us by phone, please call +234 901 999 9401. Lines are open Monday – Fridays 10:00am to 7:00pm, Saturdays 11:00am - 5:00pm.

Post/ Visit
If you would like to send a correspondence or pay us a visit, please contact the Customer Experience team located at:
Polo Towers 166, Ozumba Mbadiwe Avenue, Victoria Island, Lagos, Nigeria

Email
Please use the form below to send us your query. We aim to respond within 48hrs.

General Feedback
If you would like to provide us with general feedback or to contact us for further enquiries, please email info@pololuxury.com.
If your feedback is in relation to a recent visit to one of our boutiques or our service centre, please email aftersales@pololuxury.com. For any feedback or queries relating to an online order or experience, please email ecommerce@pololuxury.com.

Complaints Policy
For any complaints regarding your experience with us, please refer to our Complaints Policy page for full details on how to proceed.

Press & Media Enquiries
For press and media enquiries please contact marketing@pololuxury.com.