Aftersales
Service Centre

Polo is dedicated to delivering world-class after-sales service, ensuring that every treasured timepiece and jewel continues to perform at its best. Our state-of-the-art workshop, staffed by Swiss-trained watchmakers and highly skilled technicians, provides meticulous care and precision servicing. For over 35 years, we have upheld a tradition of excellence, safeguarding the beauty, functionality, and value of every item purchased from Polo.

Our Services

Watch Maintenance

Regular maintenance is essential to preserve the beauty and precision of your watch. Whether it’s a simple bracelet replacement to refresh its appearance or a full-scale service, our specialists ensure every adjustment is performed with skill and precision.

Even the finest timepieces experience natural wear over time. At Polo, our comprehensive overhaul process involves carefully disassembling the case, bracelet, and movement, restoring each component to its original brilliance. Scratches and blemishes are expertly removed, returning your watch to a pristine state. We recommend a complete overhaul every 4-6 years, and each service comes with a 2-year warranty, reinforcing our promise of quality and reliability.

Personalization

Beyond maintenance, we offer personalization services to add a unique touch to your cherished timepieces. Whether it’s engraving initials or a heartfelt message, our experts transform your watch into a meaningful keepsake.

Authenticity

Authenticity is at the heart of every luxury timepiece. Our highly skilled watchmakers possess a discerning eye for the intricate details that define genuine craftsmanship. With an authentication certificate from the Polo Aftersales Service centre, you not only confirm the authenticity of your timepiece but also enhance its long-term value.

Warranty

To ensure peace of mind with every purchase, Polo provides comprehensive warranties. Rolex watches come with a 2-year warranty, while other brands include a 1-year warranty. Please note that unauthorized servicing voids the warranty, and damages resulting from improper handling, accidents, or wear and tear are not covered.