Complaints Policy

At Polo Luxury, we are committed to delivering exceptional products and services. We value our clients' feedback and take all complaints seriously, ensuring they are handled promptly, professionally, and fairly.

Submitting a Complaint

Clients may submit complaints through any of the following channels here.

Expected Timeframe

We commit to contacting you within 48hrs working days (not including weekends or holidays) to acknowledge your concerns. If your complaint is not able to be resolved immediately, we will be transparent as to why and will inform you of an estimated resolution date.

To facilitate a swift resolution, clients are encouraged to provide relevant details, including proof of purchase, a description of the issue, and any supporting documentation or images where applicable.

Investigation: Our team will review the details and, if necessary, liaise with relevant departments to assess the complaint.